Privacy Policy — jeetbuu

Information We Collect

jeetbuu collects personal data through several channels: directly from you during registration and ongoing account use, automatically through your interaction with the platform, and in certain cases from third-party verification services. We collect only the data that is necessary to provide a safe, compliant, and enjoyable gaming experience.

1.1 Information You Provide Directly

When you register a jeetbuu account or update your profile, we collect the following categories of personal data:

• Identity data: Full legal name and date of birth.
• Contact data: Mobile phone number and email address (where provided).
• Payment data: Mobile wallet numbers for bKash, Nagad, Rocket, or Upay accounts linked to your jeetbuu profile; card details (Visa or Mastercard) where applicable. Full card numbers are never stored on jeetbuu servers — card data is handled exclusively by our PCI-DSS compliant payment partners.
• Identity verification documents: Copies of government-issued identification (National Identity Card, passport) and proof of address submitted during KYC verification.
• Account credentials: Your chosen username and an encrypted hash of your password. Plaintext passwords are never stored.
• Correspondence: Any messages, queries, or complaints you send to our support team at [email protected], including the content of those communications and the date and time they were submitted.

1.2 Information Collected Automatically

When you access jeetbuu, our platform automatically records certain technical data about your device and session:

Data Category	Examples	Purpose
Device & Browser Data	Device type, operating system, browser version, screen resolution	Platform optimisation and fraud detection
Network Data	IP address, approximate geographic location derived from IP	Eligibility verification, security monitoring
Session Data	Login timestamps, session duration, pages visited, game rounds played	Responsible gaming monitoring, account security
Transaction Logs	Deposit amounts, withdrawal requests, bet history, bonus redemptions	Financial record-keeping, dispute resolution
Cookie & Tracker Data	Session identifiers, preference cookies, analytics identifiers	See Section 4 (Cookies) for full details

1.3 Information from Third Parties

In certain circumstances, jeetbuu may receive personal data about you from third-party sources, including:

• Identity verification and KYC service providers engaged by jeetbuu to confirm the authenticity of identity documents.
• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay) who confirm the validity of transactions.
• Fraud prevention and anti-money laundering screening services that cross-reference your data against watchlists and sanctions databases.
• Responsible gaming registers, where you have previously registered a self-exclusion that jeetbuu is required to honour.

How We Use Your Information

jeetbuu processes your personal data only for legitimate, clearly defined purposes. We do not sell your personal data to third parties for their own marketing use under any circumstances. The following table summarises the primary purposes for which your data is used and the legal basis applicable to each:

Purpose	Data Used	Legal Basis
Account registration & management	Identity, contact, credential data	Contractual necessity
Processing deposits & withdrawals	Payment, identity, transaction data	Contractual necessity
KYC & age verification	Identity documents, date of birth	Legal obligation
Anti-money laundering monitoring	Transaction logs, identity data	Legal obligation
Responsible gaming enforcement	Session data, deposit history, self-exclusion records	Legal obligation & legitimate interest
Fraud detection & platform security	Device data, network data, session data	Legitimate interest
Customer support	Correspondence, account data	Contractual necessity
Marketing communications	Contact data, game preferences	Consent (opt-in only)
Platform analytics & improvement	Anonymised session & usage data	Legitimate interest

2.1 Marketing Communications

jeetbuu may send you promotional communications about bonuses, new games, seasonal offers (including BPL season, Eid promotions, Pohela Boishakh specials, and IPL betting markets), and platform updates. Marketing communications are sent only where you have provided explicit consent at the time of registration or subsequently through your account preferences. You may withdraw your consent at any time by contacting [email protected] or adjusting your notification settings within your account dashboard. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal.

2.2 Automated Decision-Making

jeetbuu uses automated systems to detect fraudulent activity, enforce responsible gaming limits, and flag transactions for anti-money laundering review. Where an automated decision has a significant effect on your account — such as the suspension of withdrawal access pending a fraud review — you have the right to request human review of that decision by contacting our support team.

Sharing & Disclosure of Data

jeetbuu does not sell, rent, or trade your personal data. We share data only to the extent necessary to operate the platform, comply with legal obligations, or protect the safety of our users and our business. The categories of third parties with whom data may be shared are as follows:

3.1 Payment Service Providers

To process deposits and withdrawals, jeetbuu shares relevant transaction and identity data with our payment partners, including the operators of bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These partners are contractually bound to process your data solely for the purpose of completing your transactions and are prohibited from using it for any other purpose.

3.2 Identity Verification & KYC Partners

jeetbuu engages accredited third-party identity verification services to assist with KYC checks. Your identity documents and personal data shared with these providers are used exclusively for verification purposes and are not retained by those providers beyond the period required to complete the verification process.

3.3 Game Content Providers

Casino games on jeetbuu are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and game-round data for the purpose of game delivery, dispute resolution, and RNG certification. No personally identifiable financial or identity data is shared with game providers beyond what is required to authenticate your game session.

3.4 Legal & Regulatory Authorities

jeetbuu will disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of competent jurisdiction where we are legally obligated to do so, or where disclosure is necessary to protect the rights, safety, and property of jeetbuu, our users, or the public. Such disclosures are made on a case-by-case basis, only to the extent required by the applicable legal obligation, and are recorded in our internal compliance logs.

3.5 Business Transfers

In the event that jeetbuu undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred as part of that transaction. jeetbuu will provide advance notice of any such transfer via the platform homepage and will ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Privacy Policy.

Cookies & Tracking Technologies

jeetbuu uses cookies and similar technologies (local storage, session tokens, pixel tags) to operate the platform, remember your preferences, maintain session security, and gather anonymised analytics data that helps us improve your experience.

4.1 Types of Cookies Used

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain login sessions, process transactions, enforce security tokens	Session / up to 24 hours
Functional	Remember language preference, display settings, last visited game	Up to 12 months
Analytics	Anonymised page visit counts, feature usage patterns, error logging	Up to 13 months
Responsible Gaming	Track session duration for time-out enforcement; store deposit limit settings	Persistent until changed

4.2 Managing Cookies

Strictly necessary cookies are required for the platform to function and cannot be disabled without preventing you from using core services such as logging in or making deposits. Functional and analytics cookies may be managed through your browser settings. Most modern browsers — including those on Android and iOS devices commonly used by players across Dhaka, Chittagong, and Sylhet — allow you to view, block, or delete cookies via the browser privacy settings menu. Please be aware that disabling functional cookies may affect your experience on the jeetbuu platform, including the need to re-enter preferences on each visit.

4.3 Third-Party Analytics

jeetbuu uses anonymised, aggregated analytics data to understand how users navigate the platform and which features are most valued. This data does not identify individual users and is not shared with external advertising networks. Analytics data is used exclusively for internal platform improvement purposes.

Data Retention & Storage

5.1 Retention Periods

jeetbuu retains your personal data for as long as your account remains active and for a defined period thereafter, as required by applicable law and sound operational practice. The following retention periods apply:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, to satisfy anti-money laundering and financial record-keeping obligations.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of the transaction, consistent with financial compliance requirements.
• KYC documents: Retained for the duration of the account relationship and for five (5) years following account closure.
• Support correspondence: Retained for three (3) years from the date of the last interaction, to enable resolution of any retrospective disputes.
• Marketing consent records: Retained for the duration of consent and for two (2) years following withdrawal, as evidence of your consent preferences.
• Anonymised analytics data: May be retained indefinitely, as it cannot be used to identify any individual.

5.2 Data Storage Location

jeetbuu stores personal data on secure servers. Where data is processed or stored outside of Bangladesh, jeetbuu ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required within Bangladesh. Transfers of data outside of Bangladesh are conducted only to the extent necessary for the provision of platform services (for example, where a game content provider's servers are located outside Bangladesh) and are governed by contractual data protection clauses.

5.3 Data Deletion

Upon the expiry of the applicable retention period, jeetbuu will securely delete or irreversibly anonymise your personal data so that it can no longer be linked to you as an individual. Where you submit a data deletion request (see Section 7), jeetbuu will delete your data within the legally required timeframe, except where retention is required to comply with a legal obligation or to defend against a legal claim.

Security Measures

jeetbuu takes the security of your personal data seriously and implements a layered set of technical and organisational controls designed to protect your information against unauthorised access, accidental loss, disclosure, or destruction.

6.1 Technical Safeguards

• 256-bit SSL/TLS encryption: All data transmitted between your device and jeetbuu's servers is encrypted using industry-standard TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Password hashing: Account passwords are never stored in plaintext. jeetbuu uses strong, salted cryptographic hashing algorithms to store password data so that even internal personnel cannot read your password.
• Two-factor authentication (2FA): jeetbuu supports two-factor authentication on all accounts to provide an additional layer of login security beyond the password alone.
• Payment data isolation: Full card numbers are processed exclusively by PCI-DSS compliant payment processors and are never stored on jeetbuu's own servers.
• Regular security assessments: jeetbuu conducts periodic security reviews of its platform infrastructure to identify and remediate vulnerabilities.

6.2 Organisational Safeguards

• Access to personal data is restricted on a strict need-to-know basis. Only personnel whose role requires access to specific categories of data are authorised to view it.
• All personnel with access to personal data are subject to confidentiality obligations.
• jeetbuu maintains an incident response procedure to manage data breaches promptly and effectively. Where a breach is likely to result in a significant risk to affected individuals, jeetbuu will notify affected users without undue delay.

Your Privacy Rights

As a jeetbuu user whose personal data is processed in connection with the Bangladesh market, you hold the following rights in relation to your personal data. jeetbuu is committed to honouring these rights promptly and transparently.

7.1 Right of Access

You have the right to request a copy of the personal data jeetbuu holds about you, along with information about how that data is used, where it is stored, and with whom it has been shared. Access requests may be submitted to [email protected]. jeetbuu will respond within a reasonable timeframe, typically within thirty (30) days of receiving a valid request.

7.2 Right to Rectification

If any personal data jeetbuu holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your mobile number) can be made directly through your account settings. For corrections to identity or KYC documents, please contact our support team.

7.3 Right to Erasure

You may request the deletion of your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and no other legal basis applies; or (c) the data has been unlawfully processed. jeetbuu will action valid erasure requests subject to any overriding legal retention obligations — for example, transaction records required for anti-money laundering compliance cannot be deleted before the applicable statutory retention period expires.

7.4 Right to Restrict Processing

In certain circumstances, you have the right to request that jeetbuu restricts the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved. During a restriction, jeetbuu will continue to store the data but will not actively process it beyond what is required to maintain the restriction itself.

7.5 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving a valid objection, jeetbuu will cease using your data for marketing without delay. To exercise this right, contact [email protected] or update your notification preferences within your account dashboard.

7.6 Right to Data Portability

Where jeetbuu processes your personal data on the basis of your consent or contractual necessity, and where that processing is carried out by automated means, you have the right to receive a structured, machine-readable copy of your data to transfer to another service provider. Portability requests should be submitted to [email protected].

7.7 Exercising Your Rights

To exercise any of the rights described above, please contact jeetbuu's support team at [email protected]. To protect your privacy, jeetbuu may request verification of your identity before actioning a rights request. jeetbuu will not charge a fee for responding to valid rights requests. Where a request is manifestly unfounded or excessive, jeetbuu reserves the right to charge a reasonable administrative fee or decline to respond, with a written explanation of the reason for that decision.

Policy Updates & Contact

8.1 Updates to This Privacy Policy

jeetbuu reserves the right to update this Privacy Policy at any time to reflect changes in platform operations, applicable law, or industry best practices. When material changes are made, jeetbuu will notify registered users by displaying a prominent notice on the platform homepage or by sending a direct notification to the email address or mobile number linked to your account. The effective date at the top of this document will be updated accordingly. Your continued use of the jeetbuu platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

8.2 Children's Privacy

jeetbuu is strictly an 18+ platform. We do not knowingly collect or process personal data belonging to persons under 18 years of age. If jeetbuu discovers that an account has been registered by a person under 18, that account will be immediately closed and all associated data deleted, except where retention is required by law. If you have reason to believe that a person under 18 has registered on jeetbuu, please notify us promptly at [email protected].

8.3 Contact for Privacy Enquiries

For all privacy-related queries, data rights requests, or concerns about how jeetbuu handles your personal data, please contact our support team using the details below. Our English-language support team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected]
• Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
• Response time: Within 30 days for formal data rights requests; within 48 hours for general privacy enquiries